Terms and Conditions
Please read the following carefully. By using this website, you are deemed to have read and agreed to the following terms and conditions set by BAHIRAH.
The following terminology applies to these terms and conditions. ‘You’, ‘your’ and ‘client’ refers to anyone using the website www.bahirah.com. ‘We’, ‘us’, ‘ourselves’, refers to the company BAHIRAH. Any use of the above terminology or other words in the singular or plural are taken as interchangeable and therefore as referring to the same. BAHIRAH may modify this agreement at any time.
Copyright
All content present on this website, including image, information and logos, are rightfully owned by BAHIRAH or/and our manufacturers. Clients are prohibited to download or change any of the images found on this website, unless permission is given by BAHIRAH to do so. When visiting this site, you agree that the content used within this site is for your non-commercial use only.
Legal Ownership of Goods
Goods will be in the ownership of BAHIRAH until full payment of goods has been paid and cleared by the client. We do not accept deposits in order to complete the clients order. Full payments must be made in order to receive the goods. If for any reason we are unable to deliver goods, even after accepting the order due to unforeseen circumstances, clients will be notified via email and will be refunded immediately.
Returns & Exchanges policy
Please ensure you read the below before placing an order.
There are a few important things to keep in mind when returning a product you have purchased. We want you to be fully satisfied with your online purchase, therefore if you are not satisfied with your purchase, we will accept a return within 14 days period for an exchange upon the following conditions:All items must be unworn with tags attached. All items must be in their original packaging.You must include the original invoice. Postage cost must be covered by yourself. We do advise, when returning your order, please use a tracked/recorded service, as we will not be able to issue your credit note/exchange if the parcel has been lost by 3rd party.Please note, if for any reason you are not present at the time of delivery, and if the order is returned back to us, we will contact you and let you know. We may require you to cover for postage charges again. An invoice will be sent if this is the case.We do not accept returns on the following products, PREMIUM CUSTOM TAILORED, STITCHED or SALE products. Please ensure you read all description before placing an order. Outfits that have been stitched according to your length we are unable to accept a return on. If you have any questions, please do not hesitate to contact us on info@bahirah.com. For return address, please contact us on the above mentioned email.Please note: Refund can take up to 7-14 days to process once returned.
Delivery
BAHIRAH will not held responsible for any delivery delayed by any third party ie; delivery services. Once an order has been placed, and the client wishes to change the delivery address after already confirming an address, the client must email info@bahirah.com. Messages/Comments left on our Social Media Sites/Profiles regarding address change, will not be taken into consideration. If your address is incorrect and is returned back to us after dispatching, an invoice will be sent for postage fees again.
BAHIRAH makes every effort to display the products as accurately as possible. However, due to photography and lighting, there may be some slight variation in colour. All measurements are an approximate however we do make the effort ensure that all measurements provided in our measurement chart area as accurate as possible. Measurements stated on our measurement chart are those of a standard size, hence custom tailoring will not be possible. Clients may have to make slight adjustments themselves in order to get a perfect fitting. Once an order has been placed for a stitched suit, the size of the size cannot be changed. We will ensure that all description regarding the product will be to the best of our knowledge however for illustration purposes, there may be slight variation in the outfits shown online. BAHIRAH will make every effort to deliver the goods in perfect condition however heavy embroidered products may be subject to some loss. This is not due to the way goods are handled at BAHIRAH but merely because of the delicacy of the product.
Product Disclaimer
Slight variation is possible in comparison to the model images shown due to additional add ins by the brands for advertisement purposes. Accessories are not provided that are shown in the model images.
Colour variation is also possible due to photography/the way your media device displays colour.
Exact embellishments such as laces are not provided by the designers as shown in the image, however we make every effort to closely match and add them to your stitched orders.
Since majority of these designs consist of handwork, loose threads may be visible on products. Sequins/beads may also get displaced, this is not due to poor handling but due to the nature of the delicate work.
We understand some products may not resemble a modest look, therefore we do have the service to add lining in sleeves for opaque sleeves, add sleeves to sleeveless designs and add lining to visible backs. Please request these via email or in the order notes section at checkout. Changes to outfits may affect your ability to return.
Payment Methods
All major credit/debit cards are accepted when placing an order. Payment is taken via PayPal to ensure that the transaction is protected from fraud. We do not accept payment on delivery or cheques.
Cancelation PolicyIf for any reason you want to cancel your order, you must keep in mind that cancellation of order will only be accepted within 24 hours of placing an order. After this period of time, we will not be able to cancel your order.
For more information, please do not hesitate to contact us via email on info@bahirah.com and we will reply to your query within 48 hours. [/vc_column_text][/vc_column][/vc_row]